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|00000080| 48 61 72 62 6f 72 20 43 | 6f 6d 70 75 74 65 72 73 |Harbor C|omputers|
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|000000c0| 40 63 61 73 74 6c 65 2e | 6e 61 6e 64 6f 2e 6e 65 |@castle.|nando.ne|
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|000000f0| 2d 4e 65 77 73 53 6f 66 | 74 77 61 72 65 3a 20 47 |-NewsSof|tware: G|
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|000001e0| 0a 0a 0a 49 6e 20 61 72 | 74 69 63 6c 65 20 3c 34 |...In ar|ticle <4|
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|00000230| 41 6d 69 6e 65 74 20 31 | 30 20 66 72 6f 6d 20 53 |Aminet 1|0 from S|
|00000240| 61 66 65 20 48 61 72 62 | 6f 72 20 43 6f 6d 70 75 |afe Harb|or Compu|
|00000250| 74 65 72 73 20 61 6e 64 | 20 69 74 20 68 61 64 20 |ters and| it had |
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|00000280| 20 74 6f 20 74 68 65 20 | 6f 75 74 73 69 64 65 20 | to the |outside |
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|000002f0| 6c 20 74 68 65 20 64 69 | 73 74 2e 20 28 41 6d 69 |l the di|st. (Ami|
|00000300| 67 61 20 6c 69 62 72 61 | 72 79 20 73 65 72 76 69 |ga libra|ry servi|
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|00000330| 20 77 6f 75 6c 64 20 74 | 61 6b 65 20 69 74 20 62 | would t|ake it b|
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|00000380| 20 74 6f 20 6c 65 74 20 | 6d 65 20 6b 6e 6f 77 2e | to let |me know.|
|00000390| 20 20 49 20 63 6f 75 6c | 64 6e 27 74 20 6e 6f 74 |  I coul|dn't not|
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|000003c0| 48 61 72 62 6f 72 20 77 | 61 73 20 74 65 6c 6c 69 |Harbor w|as telli|
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|000003f0| 69 6e 67 20 74 6f 20 74 | 68 69 73 20 67 75 79 20 |ing to t|his guy |
|00000400| 49 20 74 6f 6c 64 0a 3e | 20 68 69 6d 20 6f 6b 20 |I told.>| him ok |
|00000410| 61 6e 64 20 74 68 65 6e | 20 63 61 6c 6c 65 64 20 |and then| called |
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|00000470| 63 72 61 70 20 61 6e 64 | 20 74 68 61 74 20 69 66 |crap and| that if|
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|000004b0| 69 74 20 62 61 63 6b 20 | 74 68 61 74 20 74 68 65 |it back |that the|
|000004c0| 79 20 77 6f 75 6c 64 20 | 68 61 76 65 20 61 6e 20 |y would |have an |
|000004d0| 75 6e 75 73 61 62 6c 65 | 0a 3e 20 64 69 73 63 20 |unusable|.> disc |
|000004e0| 61 6e 64 20 6f 75 74 20 | 77 68 61 74 20 74 68 65 |and out |what the|
|000004f0| 79 20 70 61 79 65 64 20 | 66 6f 72 20 69 74 2e 20 |y payed |for it. |
|00000500| 20 49 20 73 61 69 64 20 | 22 62 75 74 20 69 74 27 | I said |"but it'|
|00000510| 73 20 6f 6b 20 66 6f 72 | 20 74 68 65 0a 3e 20 63 |s ok for| the.> c|
|00000520| 75 73 74 6f 6d 65 72 20 | 74 6f 20 62 65 20 6f 75 |ustomer |to be ou|
|00000530| 74 20 74 68 65 20 32 30 | 20 62 75 63 6b 20 74 68 |t the 20| buck th|
|00000540| 6f 75 67 68 22 2e 20 20 | 53 68 65 20 6b 69 6e 64 |ough".  |She kind|
|00000550| 61 20 67 6f 74 20 70 69 | 73 73 65 64 20 61 6e 64 |a got pi|ssed and|
|00000560| 20 77 65 6e 74 0a 3e 20 | 69 6e 74 6f 20 73 6f 6d | went.> |into som|
|00000570| 65 20 6f 74 68 65 72 20 | 63 72 61 70 20 61 62 6f |e other |crap abo|
|00000580| 75 74 20 69 74 27 73 20 | 6f 6e 6c 79 20 32 30 20 |ut it's |only 20 |
|00000590| 62 75 63 6b 73 20 61 6e | 64 20 63 72 61 70 20 6c |bucks an|d crap l|
|000005a0| 69 6b 65 20 74 68 61 74 | 2e 20 20 49 0a 3e 20 68 |ike that|.  I.> h|
|000005b0| 61 76 65 20 64 6f 6e 65 | 20 61 20 6c 6f 74 20 6f |ave done| a lot o|
|000005c0| 66 20 62 75 73 69 6e 65 | 73 73 20 77 69 74 68 20 |f busine|ss with |
|000005d0| 74 68 65 6d 20 61 6e 64 | 20 63 6f 75 6c 64 20 62 |them and| could b|
|000005e0| 65 6c 69 65 76 65 20 74 | 68 69 73 2e 0a 3e 20 0a |elieve t|his..> .|
|000005f0| 3e 20 49 20 63 61 6c 6c | 20 41 6d 69 67 61 20 4c |> I call| Amiga L|
|00000600| 69 62 72 61 72 79 20 53 | 65 72 76 69 63 65 73 20 |ibrary S|ervices |
|00000610| 61 6e 64 20 74 68 65 79 | 20 73 61 69 64 20 6e 6f |and they| said no|
|00000620| 74 20 70 72 6f 62 6c 65 | 6d 20 6a 75 73 74 20 73 |t proble|m just s|
|00000630| 65 6e 64 20 69 74 0a 3e | 20 74 6f 20 75 73 65 20 |end it.>| to use |
|00000640| 61 6e 64 20 77 65 20 77 | 69 6c 6c 20 72 65 70 6c |and we w|ill repl|
|00000650| 61 63 65 20 69 74 2e 20 | 20 53 6f 20 62 65 20 63 |ace it. | So be c|
|00000660| 61 72 65 66 75 6c 20 77 | 68 65 6e 20 62 75 79 69 |areful w|hen buyi|
|00000670| 6e 67 20 63 64 27 73 20 | 66 72 6f 6d 0a 3e 20 53 |ng cd's |from.> S|
|00000680| 61 66 65 20 48 61 72 62 | 6f 72 20 63 6f 6d 70 75 |afe Harb|or compu|
|00000690| 74 65 72 2e 2e 2e 0a 20 | 0a 57 68 61 74 20 67 69 |ter.... |.What gi|
|000006a0| 76 65 73 20 79 6f 75 20 | 74 68 65 20 69 64 65 61 |ves you |the idea|
|000006b0| 20 74 68 61 74 20 74 68 | 65 79 20 77 65 72 65 20 | that th|ey were |
|000006c0| 72 65 73 70 6f 6e 73 69 | 62 6c 65 20 66 6f 72 20 |responsi|ble for |
|000006d0| 74 68 65 20 64 61 6d 61 | 67 65 3f 3f 3f 20 20 54 |the dama|ge???  T|
|000006e0| 68 65 79 0a 64 6f 6e 27 | 74 20 70 61 63 6b 61 67 |hey.don'|t packag|
|000006f0| 65 20 74 68 65 6d 2c 20 | 74 68 65 79 20 61 72 65 |e them, |they are|
|00000700| 20 61 6c 72 65 61 64 79 | 20 70 61 63 6b 65 64 20 | already| packed |
|00000710| 61 6e 64 20 73 65 61 6c | 65 64 20 69 6e 20 70 6c |and seal|ed in pl|
|00000720| 61 73 74 69 63 20 77 72 | 61 70 20 77 68 65 6e 0a |astic wr|ap when.|
|00000730| 74 68 65 79 20 67 65 74 | 20 74 68 65 6d 20 66 6f |they get| them fo|
|00000740| 72 20 64 69 73 74 72 69 | 62 75 74 69 6f 6e 2c 20 |r distri|bution, |
|00000750| 73 6f 20 69 74 20 77 61 | 73 20 6f 62 76 69 6f 75 |so it wa|s obviou|
|00000760| 73 6c 79 20 61 20 6d 61 | 6e 75 66 61 63 74 75 72 |sly a ma|nufactur|
|00000770| 69 6e 67 20 64 65 66 65 | 63 74 0a 77 68 69 63 68 |ing defe|ct.which|
|00000780| 20 69 73 20 74 68 65 20 | 72 65 73 70 6f 6e 73 69 | is the |responsi|
|00000790| 62 69 6c 69 74 79 20 6f | 66 20 74 68 65 20 64 69 |bility o|f the di|
|000007a0| 73 74 72 69 62 75 74 6f | 72 20 28 41 6d 69 67 61 |stributo|r (Amiga|
|000007b0| 20 4c 69 62 2e 20 53 65 | 72 76 69 63 65 73 29 20 | Lib. Se|rvices) |
|000007c0| 74 6f 0a 63 6f 72 72 65 | 63 74 2e 20 20 53 69 6e |to.corre|ct.  Sin|
|000007d0| 63 65 20 74 68 65 79 20 | 61 67 72 65 65 64 20 74 |ce they |agreed t|
|000007e0| 6f 20 64 6f 20 74 68 61 | 74 20 77 69 74 68 6f 75 |o do tha|t withou|
|000007f0| 74 20 71 75 65 73 74 69 | 6f 6e 2c 20 49 20 64 6f |t questi|on, I do|
|00000800| 6e 27 74 20 73 65 65 20 | 77 68 65 72 65 20 0a 79 |n't see |where .y|
|00000810| 6f 75 20 68 61 76 65 20 | 61 20 70 72 6f 62 6c 65 |ou have |a proble|
|00000820| 6d 2c 20 69 74 27 73 20 | 61 6c 77 61 79 73 20 66 |m, it's |always f|
|00000830| 61 73 74 65 72 20 74 6f | 20 67 6f 20 62 61 63 6b |aster to| go back|
|00000840| 20 74 6f 20 74 68 65 20 | 6f 72 69 67 69 6e 61 74 | to the |originat|
|00000850| 6f 72 20 6f 66 20 74 68 | 65 0a 70 72 6f 64 75 63 |or of th|e.produc|
|00000860| 74 20 66 6f 72 20 73 75 | 70 70 6f 72 74 2e 20 20 |t for su|pport.  |
|00000870| 0a 0a 49 20 68 61 76 65 | 20 64 65 61 6c 74 20 77 |..I have| dealt w|
|00000880| 69 74 68 20 53 61 66 65 | 20 48 61 72 62 6f 72 20 |ith Safe| Harbor |
|00000890| 62 6f 74 68 20 61 73 20 | 61 20 63 75 73 74 6f 6d |both as |a custom|
|000008a0| 65 72 20 61 6e 64 20 61 | 20 64 69 73 74 72 69 62 |er and a| distrib|
|000008b0| 75 74 6f 72 2c 20 61 6e | 64 0a 61 6c 77 61 79 73 |utor, an|d.always|
|000008c0| 20 66 6f 75 6e 64 20 74 | 68 65 6d 20 74 6f 20 62 | found t|hem to b|
|000008d0| 65 20 63 6f 75 72 74 65 | 6f 75 73 20 61 6e 64 20 |e courte|ous and |
|000008e0| 66 6f 72 74 68 72 69 67 | 68 74 2e 20 20 54 68 65 |forthrig|ht.  The|
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|00000900| 66 66 65 72 65 64 20 74 | 6f 20 63 68 65 63 6b 20 |ffered t|o check |
|00000910| 6f 75 74 20 74 68 65 20 | 70 72 6f 62 6c 65 6d 20 |out the |problem |
|00000920| 66 6f 72 20 79 6f 75 2c | 20 70 65 72 68 61 70 73 |for you,| perhaps|
|00000930| 20 79 6f 75 72 20 65 78 | 70 65 63 74 61 74 69 6f | your ex|pectatio|
|00000940| 6e 73 20 77 65 72 65 0a | 75 6e 72 65 61 73 6f 6e |ns were.|unreason|
|00000950| 61 62 6c 65 2e 0a 0a 2d | 2d 20 0a 43 68 65 65 72 |able...-|- .Cheer|
|00000960| 73 2c 0a 2d 2d 2d 0a 2b | 20 20 20 20 5f 20 20 20 |s,.---.+|    _   |
|00000970| 20 20 20 20 5f 5f 5f 5f | 5f 5f 5f 5f 5f 5f 5f 5f |    ____|________|
|00000980| 20 20 20 74 6d 20 20 20 | 20 44 61 6c 65 20 43 75 |   tm   | Dale Cu|
|00000990| 72 72 69 65 20 20 20 20 | 5f 5f 5f 5f 20 20 20 20 |rrie    |____    |
|000009a0| 5f 5f 5f 20 20 20 20 20 | 5f 20 20 20 20 20 20 2b |___     |_      +|
|000009b0| 0a 7c 20 20 20 2f 2e 5c | 20 20 20 20 2e 2e 20 20 |.|   /.\|    ..  |
|000009c0| 20 20 20 7c 20 5f 5f 20 | 20 20 20 5c 20 2f 20 20 |   | __ |   \ /  |
|000009d0| 64 61 6c 65 63 40 61 6d | 69 74 72 69 78 2e 63 6f |dalec@am|itrix.co|
|000009e0| 6d 20 20 20 20 2f 20 5f | 5f 5b 5f 5f 5f 5d 5f 5f |m    / _|_[___]__|
|000009f0| 20 20 54 20 20 20 74 6d | 20 7c 0a 7c 20 20 2f 5f |  T   tm| |.|  /_|
|00000a00| 5f 5f 5c 20 20 2f 5c 2f | 5c 20 20 7c 20 7c 20 7c |__\  /\/|\  | | ||
|00000a10| 5f 29 20 7c 20 20 58 20 | 20 73 75 70 70 6f 72 74 |_) |  X | support|
|00000a20| 40 61 6d 69 74 72 69 78 | 2e 63 6f 6d 20 20 2f 20 |@amitrix|.com  / |
|00000a30| 20 20 20 28 6f 2e 6f 29 | 20 20 20 20 7c 20 20 20 |   (o.o)|    |   |
|00000a40| 20 20 20 7c 0a 7c 20 2f | 20 20 20 20 20 5c 2f 20 |   |.| /|     \/ |
|00000a50| 5e 5e 20 5c 20 7c 20 7c | 20 7c 20 5c 20 7c 20 2f |^^ \ | || | \ | /|
|00000a60| 20 5c 20 20 45 64 6d 6f | 6e 74 6f 6e 20 41 42 20 | \  Edmo|nton AB |
|00000a70| 43 61 6e 61 64 61 20 2f | 20 20 20 20 20 60 2d 5e |Canada /|     `-^|
|00000a80| 2d 27 20 20 20 20 7c 20 | 20 20 20 20 20 7c 0a 7c |-'    | |     |.||
|00000a90| 2f 20 2d 20 44 20 45 20 | 56 20 45 20 4c 20 4f 20 |/ - D E |V E L O |
|00000aa0| 50 20 4d 20 45 20 4e 20 | 54 20 2d 20 5c 20 20 20 |P M E N |T - \   |
|00000ab0| 20 20 20 41 6d 69 54 72 | 69 78 20 20 20 20 20 20 |   AmiTr|ix      |
|00000ac0| 2f 5f 5f 5f 20 5a 20 4f | 20 52 20 52 20 4f 20 20 |/___ Z O| R R O  |
|00000ad0| 49 20 4e 20 4b 20 21 7c | 0a 2b 20 20 20 20 2d 2d |I N K !||.+    --|
|00000ae0| 2d 2d 2d 2d 2d 2d 2d 2d | 2d 2d 2d 2d 2d 2d 2d 2d |--------|--------|
|00000af0| 2d 2d 2d 20 20 20 20 20 | 54 65 63 68 6e 69 63 61 |---     |Technica|
|00000b00| 6c 20 53 75 70 70 6f 72 | 74 20 20 20 20 20 20 2d |l Suppor|t      -|
|00000b10| 2d 2d 2d 2d 2d 2d 2d 2d | 2d 2d 2d 2d 2d 2d 2d 20 |--------|------- |
|00000b20| 20 2b 0a                |                         | +.     |        |
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